Login to your FTP, click on options, ensure the passive mode is checked.
The issue may be with your internet connection (Check with your ISP)
This should solve your problem
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My ftp fails to connect why?
1. Your firewall could be blocking it.2. make sure you have the ip in your welcome email for host...
Why doesn't my ftp password change when I change my cPanel password?
Please allow 24 hours for your FTP password to sync with your cPanel password. If you need access...
Do I need to have an FTP account to connect to my server?
No, you can use the cPanel username and password to connect to your servers.
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How to Create an FTP account Login to cPanel. Click the FTP Accounts button in the Files...
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Troubleshooting Using Passive mode1. If you are having trouble connecting via FTP and you have...
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