A private key is generated at the same time as the CSR on the web server hosting the web site. As the private key is generated at the webserver, we have no access to it. We only maintain CSR and Certificate for each SSL order placed. You need to contact your server admin in order to get the private key. However, if you cannot retrieve it or if the private key has been compromised, please request a reissuance of your SSL certificate.
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How can I get my certificate reissued?
To request a reissue for Geotrust certificates, please visit the link below:...
How do I obtain a refund for my SSL certificate?
In order to obtain a refund for your SSL certificate please submit a Ticket with us. In the...
Can I get a refund once my certificate has been issued?
Yes. We offer a 5 days refund policy for all the products. In case you are not satisfied with...
How to renew an SSL certificate?
The process of renewing a certificate is more like generating a new certificate except that you...
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